销售权被锁怎幺办?教你第一次写申诉信就上手



申诉信的撰写绝对是一大学问。依照卖家帐号被封锁情况的不同,寄给亚马逊的申诉信内容就有千百种,要怎幺表达才比较合适呢?
这次我们用申诉信的实例範本来分析 ,让大家更明白写申诉信需要注意的细节,也可以让大家了解并使用申诉信範本,得以之后能运用在各种不同情况上。


上一篇提过了基本的格式段落,语气上也有表达程度的不同,另外还要注意信中的礼仪。经过调整后:

To whom it may concern,(正确版本)

We are contacting you regarding our seller account suspension. We realize the delays in shipping orders has not complied with Amazon’s performance target of less than 4%, nor our target of less than 2%.

We have reviewed our fulfillment procedures and have determined the two areas that need to be addressed:Shipment Creation and Inventory Availability.

We realize we needed additional support for managing fulfillment for our Amazon orders. To achieve our goal of more than 98% on-time shipping we have added additional staff to support the sales person in our retail store who handles Amazon fulfillment. This will allow us to have packages prepared and ready to ship more efficiently.

To address inventory availability issues we have consolidated our Amazon inventory into one location to speed shipment creation. Having all Amazon inventory at one location will eliminate delays in getting product out by the Expected Ship Date.

Thank you for considering this appeal.

以上就是调整完成后的版本,此为参考用请勿照抄

申诉信撰写重点
  
1. 先依照『亚马逊销售权限被移除 ,教你如何快速拿回帐号!』 的架构来书写出雏形
  
2. 调整语意不清楚及语气表达和书信礼仪的细节部份
  
EX:
To whom it may concern,

We are contacting you regarding our seller account suspension. We realize the delays in shipping orders has not complied with Amazon’s performance target of less than 4%, nor our target of less than 2%. (诚实道歉先)

3. 将多余的冗词赘字予以删减,让申诉信内容更精準,再加重强调语气
  
We realize we needed additional support for managing fulfillment for our Amazon orders. To achieve our goal of more than 98% on-time shipping we have added additional staff to support the sales person in our retail store who handles Amazon fulfillment. This will allow us to have packages prepared and ready to ship more efficiently.

依照以上三个步骤调整过后的回信,亚马逊官方收到后就能感受到您的诚意、经营态度和礼仪,而这三个部份正是亚马逊最注重的地方。所以回信记得要投其所好,才能获得您想得到的回覆。

鲜花

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上一篇:
亚马逊销售权限被移除,教你如何拿回帐号发布时间:2018-05-24
下一篇:
三个有效开始内容营销的方法发布时间:2018-09-04
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